Testimonials
“I originally bought my condo through another loan officer. The experience was confusing and quite frustrating as they kept losing my paperwork/documents. I refinanced my condo last year and used Taylor, it was a completely different experience! She is on top of everything and never made me feel stupid about questions I had. She made the process seamless. I will definitely be using her for all future mortgage loans!”
- Brianna R.
“Working with Taylor was a dream! As a first-time home buyer, I had a LOT of questions. She helped me understand the full process of getting qualified for a loan, submitting all my documents and signing everything digitally, and walked me through the closing docs as well! Taylor worked with my real estate agent closely and kept me up to date weekly on all the things that were pending and what we'd already finalized. I am so thankful to have had Taylor's guidance and support throughout the home buying process! Buying a house can be a stressful transition, but Taylor made my experience clear and simple so that I could celebrate being a new homeowner!”
- Camber M.
“When it came time for our family to refinance our home, we knew we had a lot of options. We could work with our primary bank or with our current mortgage company or one of the many offers that came in from other institutions. However, Taylor demonstrated something that we couldn’t find in any of the other organizations; to her this wasn’t just another transaction. Of course, it didn’t hurt that she got us the best possible rate, but more significantly she showed us that it was important to her because it was important to us. Taylor took the time to expertly guide us, ensuring every decision we made during the process was the right one for us and our circumstances. When we had questions she didn’t just provide an answer, but made sure to listen to any of our concerns about why were asking those questions. When the pandemic made conditions more complicated, she sent us video messages to let us know how the process was going and if there was anything else we needed to or should do. Seeing a friendly face and knowing that she cared about the best plan for us gave us a sense of comfort, security, and value which I will forever be grateful for.”
— Daniel H.
“We worked with Taylor to refinance our home. The process could not have gone smoother. Taylor was very knowledgeable about the process and answered all of questions throughout. We’re now saving hundreds every month and would highly recommend Taylor to anyone thinking about refinancing”.
— Eric W.
“Tyler Deines is one of the brightest and most conscientious young men that I know. His professionalism and personal courtesy during this process was impeccable. Of course, behind every good man is a good woman. Thank you, too, Haylee!“
— John L.
“Tyler was excellent to work with throughout the entire process. He explained things well and went above and beyond in helping me and my family complete the mortgage process. Tyler always made it clear that this loan was a priority and he would work tirelessly to set me up in the best way possible. I would recommend Tyler to anyone!”
— Nicholas B.
Haylee Deines was so quick to respond and answered every question we had. She kept us updated through out the whole process. She was so friendly and supportive and encouraging.
— Tyler W.
“Tyler was knowledgeable, professional and patient throughout the whole process! He also processed my re-fi in a timely manner and always returned my emails/phone calls immediately.”
— Rosanne S.
Tyler was very professional and helped us along every step of the way. He was free to answer any of our questions at any time! He did a fantastic job!
— Felipe C.
“Tyler was honest and forthright about our rates and exceeded our expectations. Give that guy a raise!”
—Cyril F.
“Absolutely fantastic. Great person. Caring, accurate, timely, explained everything, and did his best. Couldn't speak more highly of him and will if ever asked for a mortgage broker. thx Tyler
— Robert B.
The loan process was quick and easy. Tyler was very knowledgeable about every step of the refinance, and I felt I was in very capable hands. I will definitely use Tyler again when I buy my next home. Thank you for everything!”
— Keith J.
“Taylor is the best. That's all.”
— Daniel H.
I can honestly say that I have never worked with anyone more professional, organized, or efficient as Taylor. I was given weekly updates as well as notifications of any issues. Taylor could not attend closing because of COVID restrictions, but still came to meet me prior to closing. I was very fortunate to have been given the referral from my realtor and will not consider working with anyone else in the future if needed! She is one in a million. Thank you.
— Deborah A.
“Taylor was phenomenal to work with from start to finish with the loan process - she provided updates with a video each week. This made the process very smooth and I knew exactly what was needed at each step of the process. Thank you, Taylor!!”
— Emily B.
"Marna Lynn Deines was above and beyond the best agent, I've ever worked with. I searched for the right fit for over 6 months. Everyone else tried to fit me into their 'box' of loans, without listening to me. Marna listened to MY needs and my situation. Then she found the loan that worked for me - not her personal interests. She is an excellent communicator, which made it easy to understand what she needed from me to make our transaction fast and easy. She was constantly available for my questions. I couldn't be more pleased with her performance and I'm positive I'll use her again in the future."
— Cindie M.
"I've known Marna for years now but only in the past few months got to work with her as we were buying a home. Here hospitality, personal care, attention to detail, and desire to make this a relational process rather than a transactional process were clearly not unique to us! She regularly checked in, kept us up to date with changes and needs, and showed genuine patience as our loan hit several bumps along the way. If you're looking for an agent, Marna stands on the shoulders of a family business that cares about people more than it does their bottom line."
— Zach K.
"Marna was very easy to work with and super personable. She let us know what information we needed to provide and when throughout our closing process, in a way that was not overwhelming or stressful. We felt confident and satisfied in our home loan experience, and highly recommend using her!"
— Christine K.
"Marna Deines was meticulous and creative throughout the entire process. We had some challenging situations with our credit. She went above and beyond to get us to approve to be competitive in this market. My husband Karl and I would not hesitate to seek out her expertise in the future. She is highly ethical and encouraged us throughout the entire journey. One in a million!! Don't hesitate, you need her on your team!!"
— Teri P.
"Marna is the best! this is our 3rd venture with her and I will always refer back to her! Everyone we worked with was amazing, helpful, and friendly."
— Holly H.
"Marna was extremely helpful and always willing to answer my questions seemingly 24/7, and Marna provided very good advice when it came down to choosing a loan that would work best for me. I am absolutely satisfied with the results of Marna Deines's services. This has been a very informative learning experience, and I never felt rushed or pressured into making a decision and I trust that Marna had my best interest when we discussed options. These are the reasons I will work with Marna again on my next loan."
— Jason J.
"Marna was so nice and helpful! She even offered to let us borrow her truck when my car broke down! Marna was so helpful and nice to work with."
— Cate S.
"Marna Deines is absolutely the best! I never had to worry about anything, the documents were easy to sign online, all of my questions were answered in a timely manner, and everything went as smoothly as it could have. A great experience all around!"
— Stacey E.
"Excellent job. The process went very smoothly and easier than I anticipated. Thank you guys very much! Good experience- The process was easy and I did not experience any stress. Any questions we had were answered quickly and in a manner that we could fully understand. We appreciate all the hard work from Marna and Haylee! "
— Brett E.
"Marna was amazing! She explained everything I needed to know and kept me update throughout the process. She was kind and personable and made herself available whenever I had questions. I will recommend Marna to everyone I know!!!! Wonderful experience from start to finish."
— Emily A.
"Marna walked me through every step of the way. This was my first real estate purchase and she was amazing at spending time explaining the process and my options. Marna was awesome! I will use her again and recommend her to friends and family."
— Karma C.
"Marna and her team are fantastic! The personal touch along with the caring attitude that Marna and Terilynn exhibit every day is why we use Universal!"
— Todd B.
"Marna was wonderful! We would be homeless without her! The process was quick and painless."
— Doug D.
"We were very pleased with the experience we had with Universal Lending, as well as our Loan officer, Marna is knowledgeable and has a heart of a teacher we learned so much through this process. Thank you."
— Robert G.
"Marna was great to work with. She made the process so smooth and easy to follow. Thank you and we appreciate your commitment to your work."
— Alexander S.
"Marna is the best. I refer all of my clients, friends, and family members to her. She always does a great job. Thank you, Marna (and team). Perfect experience as always with Marna."
— Gennaro D.
"Marna was great at helping me with the loan process and keeping me informed. I would highly recommend her to anyone needing a home loan."
— Karen R.
"Marna helped me purchase this property originally and she did such a great job I didn't even shop around for my refi I went directly to her. She is a great asset to Universal Lending."
— Paul R.
"Marna made the process anxiety-free and she is very easy to work with and very positive. Highly recommend."
— Holly W.
"Marna is the best! Marna was not able to attend our closing because of COVID; otherwise, we know she would have been there. Loved working with Marna!"
— John B.
"Marna is always responsive and on top of everything, all of our questions were answered quickly and directly. This was our second time working with Marna and we would not hesitate to recommend her and we would definitely work with her again if and when we need to refinance or purchase a new home. Had a great overall experience and enjoyed working with Marna for a second time, she is great at what she does."